Who is a truck dispatcher?
- Dispatchers are the people behind the scenes who ensure that truck drivers have cargo to carry and stick to their appointed pick up times at origin and delivery times at destination.
- Dispatchers are the backbone of the trucking industry, helping truck drivers to concentrate on routes and roadways and to safely deliver their cargoes instead of worrying about their next cargo to move.
The work environment is a call center where a lot of communication skills will be utilized.
We are only looking for interns. After 1 month of training, the intern will be considered for full time employment depending on performance.
1. Use the load board system
to find suitable and profitable cargo for drivers to haul from origin to
2. Maintain contact with drivers throughout the day
3. Act as a communication liaison through multiple communication channels and answer incoming phone calls, text messages and email messages from drivers on the road and from shippers.
4. Cultivate strong relationships with drivers and shippers to reduce the stress that comes with last minute schedule changes
5. Coordinate and book the most efficient loads to remain cost-effective as a company
6. Negotiate best rates directly with shippers and brokers and get the necessary documents.
7. Prepare and send paperwork and documents such as BOL and rate confirmation to drivers in a timely manner.
8. Pay attention to the details in the documents received from shippers before sending to drivers to ensure that all the following pertaining details are accurate as per agreed in the negotiation.
- Cargo information
- Pick up location
- pickup dates and times
- Delivery location
- Delivery Date and times
- Any other fees
What makes you tick as a truck dispatcher?
- The following skill set can make the difference between success and failure in truck dispatch and will be analyzed during the interview process.
- Computer skills: You should be proficient with computer technology, able to learn company-specific programs, and be able to search and filter for specific loads/cargo.
- Analytical thinking: Should be able to anticipate problems before they occur and have plans to resolve them. Be able to foresee weather issues, road closures, dry cargo destinations before sending truck driver on a delivery.
- Language skills: You should be fluent in English and be conversant in the American dialect. Excellent written and verbal English is a must for this role.
- Interpersonal skills: You'll be working with drivers, shippers, employees, and vendors, not all of whom will necessarily have the same goals in mind. You should be someone who can communicate clearly to avoid ambiguity and be able to get your point across.
- Negotiation skills: Get best rates from shippers and brokers and get the necessary documents.
- Punctuality and Attendance: You will be required to be punctual and on time every day. Any tardiness will be reason for dismissal.
- You'll need at least a high school diploma to become a truck dispatcher, but an associate or bachelor's degree is sometimes preferred. A degree in transportation, supply chain management, or logistics can be helpful.
Internships: A freight internship can provide you with some real-world experience.
- 2 PM - Midnight East African Time
- Be available and prepared to work until midnight 6 days a week. Monday thru Saturday.
- During internship period we will only pay transport and daily stipend for a monthly total not exceeding KSH 10,000