User experience specialist - cape town, south africa

Job Summary

Your mission is to advocate a user-centric approach in product development, but also to establish, encourage and facilitate cross-disciplinary and cross-department collaborations

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

ROAM Vision:
We build Africa’s most user-centric marketplaces

 

Job Mission:

Your mission is to advocate a user-centric approach in product development, but also to establish, encourage and facilitate cross-disciplinary and cross-department collaborations with the aim of growing and strengthen the organization’s user understanding and user experience driven initiatives.

 

Reporting into: Head of Vertical

Indirect reports: Functionally - UI team

 

KEY RESPONSIBILITIES

Organisational

  1. User research
  2. Persona creation
  3. Develop prototypes for development and design team
  4. User/customer journey mapping
  5. Usability testing, analysis & reporting
  6. Assist with copywriting for our apps & platforms
  7. Coordinate with Product and Business teams to define the next generation of business concepts and solutions.
  8. Use of persona creation to inform product development
  9. Use personas & user journeys to create communication/engagement strategies
  10. Coordinate with customer service teams to investigate user behaviours
  11. Coordinate with marketing team to develop engagement & communications strategies for our platforms to drive user behaviour
  12. Stay up to date with new developments in your field and the markets
  13. Iterate with the other UX & UI Specialists to refine & improve concepts 

Reporting:

  1. Weekly meeting with Head of Vertical to align, share learnings and suggest improvements to Platforms
  2. Reporting on performance of UX changes per project

Functional:

  1. Create sketch wireframes for optimisation proposals and development projects
  2. Analyse user flows, and investigate potential optimisations
  3. Utilise analysis tools, Hotjar, Google Analytics, Optimizely
  4. Conduct persona research and work with UI to create info graphics
  5. Assist with competitive analysis of user experience and features
  6. Utilise Jira to update task status

  

KEY RELATIONSHIPS

  • Head of Vertical
  • Product Manager/Assistant Product Manager for vertical
  • Head of Marketing for Vertical
  • Head of Tech for Vertical
  • UX/UI designers in same and other teams

 

KEY REQUIREMENTS

  • At least 2 years of UX design experience. A plus for candidate with experience designing solutions for digital environments in an African market context.
  • Bachelor’s degree in a relevant field.
  • Experience with standard UX software such as Sketch and InVision - or similar software.
  • Ability to use data tools such as Google Analytics and HotJar as quantitative inputs in the design decision and validation process.
  • A solid grasp of user-centred design (UCD) and design thinking; planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
  • A team player.

Share Job Post

LOGIN TO APPLY NOW