Job Summary

Coordinate and participate in architectural design, installation, and maintenance of voice business solutions.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description


  1. Interface with vendors to help develop and implement voice business solutions
  2. Take ownership of voice related projects
  3. Provide support for voice infrastructure and underlying data network.
  4. Work with vendor support to complete problem resolution.
  5. Maintain standard operating procedures and associated documentation.
  6. Stay current on technologies focusing on VOIP, SIP, Session Border Controllers (SBC), Media Gateways, and general telecommunications technologies
  7. Make recommendations and suggestions based on knowledge, research, and innovation for process improvements.

Skills & Experience

  • University graduate in IT, computer science or any other IT-related course
  • Must be certified in Cisco CCNP Collaboration
  • Have knowledge in Cisco IP telephony and contact center
  • Knowledge in Avaya IP telephony is an added advantage
  • Solid understanding of TCP/IP network protocols such as TCP/IP, IPv6, DHCP, DNS, and common application protocols
  • IT work experience in an infrastructure or support environment will be an added advantage
  • Team player with proven leadership and organizational skills
  • Excellent communications and interpersonal skills
  • Self-motivated, with keen attention to detail and excellent judgment skills
  • Ability to prioritize and drive to results with a high emphasis on quality

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