Waiters/Waitress

Anonymous Employer

Job Summary

We are a leading restaurant in Nairobi looking for competent individuals to join us in the position of Waiters/Waitress.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

Responsibilities
  1. Greet and escort customers to their tables
  2. Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  3. Prepare tables by setting up linens, silverware and glasses
  4. Inform customers about the day’s specials
  5. Offer menu recommendations upon request
  6. Up-sell additional products when appropriate
  7. Take accurate food and drinks orders, using a POS ordering software, order  slips 
  8. Communicate order details to the Kitchen Staff
  9. Serve food and drink orders
  10. Check dishes and kitchenware for cleanliness and presentation and report any problems
  11. Arrange table settings and maintain a tidy dining area
  12. Deliver checks and collect bill payments
  13. Carry dirty plates, glasses and silverware to kitchen for cleaning
  14. Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  15. Provide excellent customer service to guests

Requirements
  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • Diploma; food and beverage, Hotel management or relevant course 
  • Should have a valid food handlers certificate from relevant authority 

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Anonymous Employer
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