Full time customer service & support retail, fashion & fmcg jobs in Nairobi

To lead a team who co-ordinate activities, provide real time support and act as a point of escalation across the contact Centre network across all brands.

The Service Desk Administrator reports to the Service Desk Team Leader. A Service Desk Admin will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular e ...

The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our promises to our customers are always met.