Customer service & support jobs in Nairobi

We are looking for a Customer Care Representative- Inbound. Your role will be to collect and collate raw data to enable us to prepare monthly client reports and assist in daily data reports/trackers.

Successful candidate will be trained on our systems and will be involved in process management, communication with our client's and support.

The role of the customer service and fulfilment manager is to ensure that our customers receive a high quality of service from order through to aftersales, ensuring that our promises to our customers are always met.

H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

To lead a team who co-ordinate activities, provide real time support and act as a point of escalation across the contact Centre network across all brands.

The Service Desk Administrator reports to the Service Desk Team Leader. A Service Desk Admin will assume full responsibility to progress each ticket logged onto the Ticket Management System for any resolver group, irrespective of geography, application or support area, managing by priority and determined by business impact, providing regular e ...

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s client’s debts are collected within the agreed timelines. Meeting monthly debt collection targets and providing timely debtors related information such as collection position per client and other required reports.

Responsible for supporting customers, offering solutions and assisting in troubleshooting. The Ideal Candidate Must have experience in Managing Technicians and have experience working within a similar sector and managing projects.