Customer service & support banking, finance & insurance jobs in Kenya

To proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.

4G Capital (4th Generation Capital) is a fintech providing credit services to those who require it most. We provide rapidly accessible and affordable loans with strict affordability criteria to prevent manageable debt. We are currently hiring Sales and debt collection interns. The internship lasts one month and upon successful completion, the i ...

The Customer Experience Officer will Coordinate and drive Customer Experience activities, assisting in processing of sales, escalate any issues experienced by the team or by customers through to resolution, conduct customer surveys/mystery calls and ensure the company’s customers obtain excellent service.

H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

Responsible for collecting debts on behalf of clients. Ensuring that the firm’s client’s debts are collected within the agreed timelines. Meeting monthly debt collection targets and providing timely debtors related information such as collection position per client and other required reports.

You are responsible for the client communication for designated account relationships and Contracts. You are required to respond to the client in a timely manner providing full and accurate information in one go.