Customer service & support jobs in Kenya

Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.

H/She will be responsible for recovering the money owed in as little time as possible. You will be responsible for contacting debtors and negotiate payments.

We are a non-deposit taking Microfinance Company that provides affordable loans to small and micro enterprises. As a Debt Recovery Officer, you will be attached to any of our branches within Nairobi, Kiambu, Machakos, Muranga and Kajiando Counties.

The core responsibility is to monitor, collect and manage delinquent portfolio and return the accounts to performing status, reduce slippage into NPL (non-performing loans) and/or recover entire outstanding accounts as well as fulfil any other duty assigned by the Supervisor.

Software Technologies Limited (STL), an award winning software and cloud based solutions provider in Africa and the Middle East is seeking to hire a highly qualified System Support Executive to join our team.

Impact Water is currently seeking a team player to make a significant contribution to the development of their Kenya program. This opportunity is a short-term assignment (6 months) with possibility for extension.

Applications are invited from qualified persons for the above vacant position.

The Patient Support Specialist will be responsible for engaging with clients to help them through all stages of the medical treatment process – from initial enquiry to helping organize the client’s return home after treatment. Candidates that can speak English and another language (Somali, Arabic, French or Portuguese) are encouraged to apply.

We are looking for a Customer Service Assistant at a wig shop.

Large Hostel looking for a 30+ year old Male for 24x7 onsite Caretaker . Caretaker must be handy with ability to perform simple electrical, carpentry repairs maintenance tasks. Room booking and rent collections enforcement including locking rooms for delinquent payers . Preferred Candidates should be residents of migori County

We are looking for a Customer Success Lead who is passionate about excellent customer experience, proactive, motivated and has a strong desire to take on new challenges. Someone who takes pride in mentoring the team and enhancing creativity and innovation in a way that grows them and the organization.

The ideal candidate will be responsible for handling customer enquiries and ensure client orders are handled and booked accurately in the system.

The position holder will provide customer relationship services as well as administrative support to the company under the supervision of the Head of Business Development.

In this role, you’ll strive to provide a world class service experience with each customer by cultivating relationships . Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. We want people who have an excellent personality, empathy and strong work ethic.