Customer service & support jobs in Kenya

We are looking for a Customer Success Lead who is passionate about excellent customer experience, proactive, motivated and has a strong desire to take on new challenges. Someone who takes pride in mentoring the team and enhancing creativity and innovation in a way that grows them and the organization.

The position holder will provide customer relationship services as well as administrative support to the company under the supervision of the Head of Business Development.

In this role, you’ll strive to provide a world class service experience with each customer by cultivating relationships . Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience. We want people who have an excellent personality, empathy and strong work ethic.

Impact Water is currently seeking a team player to make a significant contribution to the development of their Kenya program. This opportunity is a short-term assignment (6 months) with possibility for extension.

We are a non-deposit taking Microfinance Company that provides affordable loans to small and micro enterprises. As a Debt Recovery Officer, you will be attached to any of our branches within Nairobi, Kiambu, Machakos, Muranga and Kajiando Counties.