Full Time Customer Service & Support Jobs in Kenya

Overall purpose: The job holder is responsible for excellent customer service and ensures customer satisfaction in order to achieve the company’s set objectives.

The job holder is responsible for excellent customer service and ensures customer satisfaction in order to achieve the company’s set objectives.

Attend to customer queries via, calls, emails, tickets, social media interactions and carry out trouble shooting in order to realize first call resolution.

We are looking for a Customer Service Agent to assist our customers with questions relating to using our products and services. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

You will help customers with complaints and questions, give customers information about products and services