Kopo Kopo is hiring a number of Operations Associates to strengthen the company’s ability to serve its customers.

The Bilingual Customer Support Specialist (German & English) role at xFusion requires strong language skills, effective communication, problem-solving abilities, and attentiveness. Responsibilities include offering support through various channels, handling back-office tasks, and resolving reservation discrepancies.

Responsible for managing delinquent customer Portfolio and recover overdue monies in line with simplepay Capital Policies.

Develop and implement effective customer service processes that ensure customer satisfaction and Retention

We are looking for qualified individuals to take up roles in Customer Success/Support in our Organization. Working hours: 40 hours per week (full time), specific working time to be instructed by the company. Location: HQ (Dagoretti corner, Ngong road).

Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.

As an Intern Bookmaker at Betnare, you will be part of our sportsbook team, supporting the bookmaking operations and assisting in ensuring competitive and engaging odds for our customers.

We are seeking a highly skilled and experienced Director of CRM to lead our CRM platform management. This pivotal role focuses on leveraging Customer.io to its fullest potential, enhancing our customer engagement strategies, and driving business growth through effective CRM practices.

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

Proactively market and secure Agency and brokerage contracts to increase market share

Bachelor's degree in communication, Business Management related fields and 3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management

Experience working in a call center or customer-support role

Keep track of assigned accounts in one’s portfolio and ensure proper follow up is done and all interactions with the customer via calls, chats or face to face are keyed in the system