Nairobi Full Time KSh 15,001 - 30,000
3 days ago

Job Summary

Heya! is currently seeking one Call Center Officer with debt collection experience to be based in Nairobi.

Job Description

Before you apply for the job, please ensure that you:

  • Qualify for the job
  • Are prepared to be located in Nairobi
  • Understand that we will require contact information for your last three line managers, for reference purposes.

Shortlisted candidates will be contacted for additional information. Due to the number of applicants, we can’t respond to every application. If you don’t hear from us by 25th July 2017, please consider your application unsuccessful.

Applicants should please submit CV and a short cover letter by: 21st July 2017.

About Heya!

Heya! (a brand owned by NewLight Africa Ltd) is a product neutral distributor of a wide range of socially and environmentally important products including solar lanterns, solar home systems, fuel efficient cook stoves, water tanks, smart phones, etc. Heya! addresses the biggest challenges in getting these products to the people who need them most in sub-Saharan Africa.

Job Description: 

  • Ensuring that repayments on sales comply with their schedule.

  • Calling Agents regarding overdue accounts and following up on expected payment dates

  • Issuing credit hold notifications to Field Sales Representatives, Chama’s  and Agents

  • Negotiating repossession and return of unpaid products.

  • Updating the credit tracking system by recording all interactions with Agents, Chama’s and Field Sales Representatives efficiently and accurately.

  • Recommending bad debt write-offs

  • Other duties as assigned.

Key Competencies:

Excellent people and reporting skills

Confident and pleasant  communicator in Swahili and English

Call Center experience

Personal Qualities:

Firm … You will need to uphold what may seem like difficult decisions

Attention to detail and diligent

Willing to learn

Strong work ethic, highly professional & 100% personal integrity

You need to be Organised … a self-starter with the capacity to work under minimum supervision

Enthusiasm and commitment to Heya’s mission and goals