Develop and implement effective customer service processes that ensure customer satisfaction and Retention

Bachelor's degree in communication, Business Management related fields and 3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management

We are looking for qualified individuals to take up roles in Customer Success/Support in our Organization. Working hours: 40 hours per week (full time), specific working time to be instructed by the company. Location: HQ (Dagoretti corner, Ngong road).

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

Keep track of assigned accounts in one’s portfolio and ensure proper follow up is done and all interactions with the customer via calls, chats or face to face are keyed in the system

Experience working in a call center or customer-support role

The Bilingual Customer Support Specialist (German & English) role at xFusion requires strong language skills, effective communication, problem-solving abilities, and attentiveness. Responsibilities include offering support through various channels, handling back-office tasks, and resolving reservation discrepancies.

This position will be responsible for ensuring the seamless coordination between product management, supply chain operations, and customer satisfaction initiatives.

Kopo Kopo is hiring a number of Operations Associates to strengthen the company’s ability to serve its customers. The role will combine aspects of customer service and operations duties. Ultimately, you will be responsible for quickly solving problems for businesses that rely on Kopo Kopo’s technology. You will ensure that Kopo Kopo’s informati ...

Manage all communications with clients and business partners

We are seeking an experienced Import-Export Specialist to join our team. The ideal candidate will have a strong understanding of international trade regulations and logistics, as well as excellent organizational and communication skills. This role will involve managing the entire process of importing and exporting goods, ensuring compliance with la

The Sales Lead is responsible for creating a positive shopping experience for clients.The individual is also responsible for overseeing the store operations to ensure smooth day-to-day operations, managing staff, and driving sales.The sales lead should have strong leadership skills and a customer-centric mindset.

A Micro Finance based in Kagio is looking to hire Relationship Officers who are self-driven, result-oriented, and focused. If you are looking for a challenge and have previous experience disbursing and collecting loans, then this is a great opportunity for you!

It’s simple really. We don’t underestimate the power of connection and relationships. We recruit people who have sound experience, soaring ambition, and a willingness to grow and learn.