Telecommunications and Network Support Engineer
Rest of Kenya Full Time
1 week ago

Job Summary

The incumbent shall be responsible for offering technical and hands-on solutions and support various systems, services and technologies.

Job Description

Fireside Group is a leading engineering company with specialisation in Telecommunications, Electromechanical, and Civil engineering services.

The job holder will provide technical and hands-on solutions in Network Support Solutions.

Duties and Responsibilities

  • Manage multi-site enterprise networks.
  • Manage and maintain technical relationships with the customer and work closely with their technical resources.
  • Create and maintain logical and rational network IT environments.
  • Support network infrastructure and work to deliver client agreed on work packages and objectives.
  • Provide  desktop and end user support including training
  • Utilise and develop processes and procedures to monitor, diagnose and solve critical network challenges in the field.
  • Be responsible for maintaining the stability of network communications, and analysing and solving network outages, or routing issues.
  • Define, collect, and publish network operation metrics and service level reports.
  • Employ logical approach in problem-solving 


  •  Certification in CCNA, CCNP and Microsoft (MCITP, MCSE, MTA, or MCSA).
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related subjects
  • At least 1 year of experience in systems, network, and Desktop/ Server support
  • A very good knowledge of Layer 1/Layer 2/Layer 3 technologies

Knowledge, Skills, and Experience

  • Excellent interpersonal skills with good time management
  • Proven customer service & communication skills
  • Good understanding of MPLS/VPLS, subnets and IP address allocation.
  • Knowledge of current routing, VRF and VLAN configuration
  • Hands-on knowledge of configuring and maintaining routers, switches, and firewalls.
  • Experience with cellular and wireless communications (GPRS/EDGE 3G, 802.11x).
  • Software and hardware installation, configuration, integration and support to network devices and equipment.
  • Good understanding of current network architectures and productivity solutions for business.