Conflict Resolution Training

Finstock Evarsity
Online study mode
Nairobi, Kenya
May 01 - Aug 31 2020

Course Description

Lesson 1: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process

Lesson 2:  Conflict Resolution with the Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Lesson 3: Creating an Effective Atmosphere

  • Neutralising Emotions
  • Setting Ground Rules
  • Choosing the Time and Place

Lesson 4: Creating Mutual Understanding

  • What do I Want?
  • What do They Want?
  • What do We Want?

Lesson 5: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening your Partnership

Lesson 6: Getting to the Root Cause

  • Examining Root Cause
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

 Lesson 7: Generating Options

  • Generate, don't Evaluate
  • Creating Mutual Gain Options and Multiple Option
  • Solutions
  • Digging Deeper into your Options

Lesson 8: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solution
  • Building a Plan

Lesson 9: The Short Version of the Process

  • Evaluating the Situation
  • Choosing your Steps
  • Creating an Action Plan
  • Using Individual Process Steps

Lesson 10: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions

 

Price: KES 16,950

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