One of the biggest concerns in the insurance industry today is “how to create a customer-focused organization”. This question forces insurance companies to take a closer look into their organization to identify where improvements can be made to increase customer satisfaction through better customer service performance.
This process includes looking beyond the organization itself, and delving deeper into the practices of their insurance restoration providers. The reason for this is that if a customer is not satisfied with the work performed by an insurance restoration contractor, it reflects poorly on the insurance company, and they risk losing that customer to a competitor. And in today’s world of getting an insurance quote in 15 minutes or less, it doesn’t take long for that customer to disappear.
The best way to ensure customer satisfaction and prevent claims disputes is to provide clear, transparent communication between all parties involved in the claims process which is what this course provides.
Course Intake: Ongoing!