Communication Skills for Claims Professionals

Insurance Institute of East Africa
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
3 weeks
Jun 17 - Jun 17 2020

Course Description

One of the biggest concerns in the insurance industry today is “how to create a customer-focused organization”. This question forces insurance companies to take a closer look into their organization to identify where improvements can be made to increase customer satisfaction through better customer service performance. 
This process includes looking beyond the organization itself, and delving deeper into the practices of their insurance restoration providers. The reason for this is that if a customer is not satisfied with the work performed by an insurance restoration contractor, it reflects poorly on the insurance company, and they risk losing that customer to a competitor. And in today’s world of getting an insurance quote in 15 minutes or less, it doesn’t take long for that customer to disappear. 
The best way to ensure customer satisfaction and prevent claims disputes is to provide clear, transparent communication between all parties involved in the claims process which is what this course provides.

Course Intake: Ongoing!

Course Outline

At the end of the course you will be able to understand:
Module 1:   Data Quality in Claims 
Module 2:   Using the Communication Process in Claim Handling 
Module 3:   Employing Active Listening Skills in Claim Handling 
Module 4:   Effective Written Claim Communication 
Module 5:   Verbal Claim Communication 
Module 6:   Nonverbal Cues in Claim Communication

Price: USD 185

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