Customer Service Training Managing Customer Service

Finstock Evarsity
Online study mode
Nairobi, Kenya
May 01 - Aug 31 2020

Course Description

Specific learning objectives include:

  • Identify ways to establish links between excellence in customer service and their business practices and policies;
  • Develop the skills and practices that are essential elements of a customer service focused manager;
  • Recognize what employees are looking for to be truly engaged;
  • Recognize who the customers are and what they are looking for;
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Price: KES 6,000

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