Managing Difficult Conversations

Finstock Evarsity
Online study mode
Nairobi, Kenya
May 01 - Aug 31 2020

Course Description

Specific learning objectives include:

  • Defining frame of reference
  • Establishing a positive intent and a desired outcome
  • Using good communication skills during a conversation
  • Drafting a script for a difficult conversation
  • Using specific steps to carry out a difficult conversation
  • Accessing additional resources as required
  • Maintaining safety in a conversation

Price: KES 6,000

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Finstock Evarsity
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