At the end of the course you should be able to know:
Module 1 - HR/Personnel Policy, Strategy and Management
- HR/personnel managers and specialists; technical and human or relationships aspects.
- The HR/personnel department, its sections, structure, functions, activities, staff and roles.
- HR/personnel policy and strategy, coordinating with managers and employees.
- Organizational culture, the resources of an organization.
Module 2 - Functions of Management, Organization and Structure
- The implementation of HR/personnel department policies - putting them in to practice.
- Management: planning, organizing, coordinating, motivating, controlling.
- Forecasting, budgets and budgetary control.
- Organisational structures, charts, spans of control, organisation and job structures.
Module 3 - Communication in Organizations
- The importance and benefits of effective internal communication, dangers of poor information flow.
- Internal and external communication, vertical and horizontal communication.
- Principles of effective communication, the HR role in good communications.
- Oral and written communication, channels of communication.
Module 4 - Manpower Planning, Job Analysis and Job Descriptions, Work Groups
- The expansion of organizations, the need for a professional HR/personnel manager, HR or manpower planning.
- Scientific management, O & M studies and work studies, aiming for efficiency.
- Job analysis, job descriptions, job structure and job design, employee specifications.
- Work groups, team development, teams and team-building.
Module 5 - Recruitment and Selection of Personnel
- The importance of effective recruitment, recruitment strategy and policy.
- Internal and external recruitment, benefits and dangers.
- Advertising new positions and posts, employment application forms.
- Selection, handling applications, conducting interviews, testing, appointment.
Module 6 - Induction, Training and Employee Development
- Why planned, well organised induction procedures are so important
- Induction aims and activities, environment induction, job induction.
- Introducing new employees to their work groups, trial or probationary period.
- Training and employee development, methods of training, employee assessments.
Module 7 - Health and Safety, Security and Welfare
- Safety in the workplace, accident prevention, HR responsibilities; risk assessment.
- Making people safe, making the job safe, making the work environment safe, training.
- Fire prevention and firefighting, medical facilities, health protection.
- Employee security, security personnel, staff welfare, welfare officers.
Module 8 - Motivation, Employee Counselling, Resignations and Retirement
- Motivational theories, scientific management, task needs and relationships needs
- Management styles, managerial theories.
- The manager/employee relationship, attitudes, supervisory techniques, delegation of responsibility.
- Employee counselling, resignations and retirements; how to avoid unwanted resignations.
Module 9 - Industrial Relations (1)
- Trade unions, aims and activities, advantages and disadvantages, shop stewards, staff associations.
- Industrial action, collective bargaining and joint consultation.
- Negotiating with trade unions and staff associations - the HR role.
- Industrial tribunals, redundancy, dismissals, discipline.
Module 10 - Industrial Relations (2)
- Job evaluation, work study, job ranking and grading and rating.
- Valuing jobs, common and average wage indexes.
- Employee grievances, causes of grievances, grievance procedures.
- Promotion policy, role in motivation.
Module 11 - Remuneration and Benefits
- Wages, salaries, pay structure, remuneration policy, systems of remuneration.
- Allowances, standard employee benefits, fringe benefits, flexible working time.
- Constructing a benefits package: objectives and policy considerations.
- Equal opportunities, discrimination, equal opportunity policies.
Module 12 - Personnel Records and Statistics
- HR/personnel records, format and contents.
- Statistical data, labour turnover, stability index.
- Computers and IT in the HR/personnel department, data protection.
- Learning organizations.
University Degree or
KCSE C- and above