Managing Customer Service

Pan Africa Skills & Consulting Ltd
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
4 weeks
Jun 19 - Jun 19 2020

Course Description

Course Description
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service-focused manager.
Recognize what employees are looking for to be truly engaged.
Recognize who the customers are and what they are looking for. 
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Course Intake:Ongoing!

Course Outline

  • The Six Critical Elements of Customer Service
  • A customer service focus
  • Defined in your organization
  • Given life by the employees
  • Problem solving
  • Measure it
  • Reinforce it
  • Understanding Leadership
  • Five Practices of Leadership

Career Outcomes

On successful completion of this course you will be able to:
  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for. 
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

Price: USD 275

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