Managing Housekeeping Operations

Pan Africa Skills & Consulting Ltd
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
2 weeks
Jun 03 - Jun 20 2020

Course Description

This course is designed to provide learners with the principles of housekeeping management as they apply specifically to the hospitality industry.
Course Intake:Ongoing

Course Outline

  • Module 1: The of Housekeeping and Hospitality Operations
  • Module 2: Environmental and Energy Management
  • Module 3: Planning and Organizing the Housekeeping Department
  • Module 4: Housekeeping Human Resource Issues
  • Module 5: Managing Inventories
  • Module 6: Controlling Expenses
  • Module 7: Safety and Security
  • Module 8: Managing an On-Premises Laundry
  • Module 9: Guestroom Cleaning
  • Module 10: Public Area and Other Types of Cleaning
  • Module 11: Ceilings, Walls, Furniture and Fixtures
  • Module 12: Beds, Linens, and Uniforms
  • Module 13: Carpets and Floors
  • Module 14: Tubs, Toilets, and Vanities

Career Outcomes

At the completion of this course, learners should be able to:
  • Identify the role of housekeeping in a hospitality operation.
  • Explain how to follow environmentally sound procedures for sustainable housekeeping.
  • Describe how to plan and organize the work of the hospitality housekeeping department.
  • Explain the role executive housekeepers play in managing such human resource concerns as diversity, turnover, recruitment, selection, training, scheduling, and motivation.
  • Explain how to manage inventories for linens, uniforms, guest loan items, machines and equipment, cleaning supplies, and guest supplies.
  • Describe how an executive housekeeper budgets and controls expenses.
  • Identify important security concerns and the role that the members of the housekeeping department play in creating a safe and secure property.
  • Trace the flow of laundry through an on-premises laundry and describe the function of each machine.
  • Describe the routine of guestroom cleaning from room assignments through inspections and turndown service.
  • List the public space areas that the housekeeping department is responsible for cleaning and the tasks associated with each one.
  • List the types of materials used for ceilings, walls, furniture, and fixtures and how to properly care for them.
  • Describe the selection and care considerations for beds, linens, and uniforms.
  • Explain the proper ways to clean and maintain different types of carpeting and floors.
  • Identify major areas of a guest bathroom and how to select and care for each element.

Price: USD 450

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