Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
Jun 04 - Jun 04 2020
This course explains the issues surrounding the need for individualized hotel security programs, examines a wide variety of security and safety equipment and procedures, discusses guest protection and internal security for asset protection, explores risk management and loss prevention issues, and outlines OSHA regulations that apply to lodging properties.
Course Intake: Ongoing
Security and Safety in the Lodging Industry;
Legal Aspects of Loss Prevention;
Guestroom Security Equipment;
Lodging Safety Equipment;
Security Procedures Covering Guest Concerns;
Departmental Responsibilities in Guest and Asset Protection;
Emergency Management and Media Relations;
Protection of Funds;
and Risk Management.
Explain the importance of a comprehensive approach to risk management and outline the business case for managing risk.
Discuss the security and safety responsibilities of hotels
Describe the American legal system, define basic legal terms, and explain a hotel’s duty to exercise reasonable care in relation to its guests
Explain the key issues in developing and setting up a hotel security program.
Identify slip, trip, and fall risks in hotels, describe hotel fire risks, and explain safety risks and concerns pertaining to hotel water systems.
Discuss losses that affect all hotel departments, including employee and guest theft.
Summarize the business case for employee safety, discuss strategies for managing employee safety, and explain how a hotel can establish a safety committee.
Describe how hotels can appropriately respond to bombs and bomb threats, fires, hurricanes and typhoons, tornadoes, floods, earthquakes, tsunamis, blackouts, robberies, medical and dental emergencies, and terrorism.
Outline a viable media relations response in the event of an emergency situation.
Explain how insurance can help hotels minimize their financial expenses due to losses and summarize considerations in purchasing insurance.