Skills for the Administrative Assistant

Pan Africa Skills & Consulting Ltd
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
4 weeks
Jun 14 - Jun 14 2020

Course Description

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them.
The biggest influence on our job satisfaction is our relationship with others. 
Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This course is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

Course Intake: Ongoing!

Course Outline

  • Personal Best, Professional Best
  • Putting Others at Ease
  • Distorted Thinking
  • The Steps to Feeling Good
  • Understanding Assertiveness
  • Improving Your Assertiveness Skills
  • Communication Skills
  • Asking and Listening
  • Non-Verbal Messages
  • Writing Skills
  • Getting Ahead
  • Self Management
  • Setting Goals
  • Working as a Team
  • Working with Difficult People
  • Learning to Say No
  • Dealing with Stress 

Career Outcomes


  • Understand the importance of professional presence on the job. 
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

Price: USD 250

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