Supervision in The Hospitality Industry

Pan Africa Skills & Consulting Ltd
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
3 months
Jun 03 - Dec 31 2020

Course Description

This course is designed to provide learners with the principles of supervision as they apply specifically to the hospitality industry.

Course Intake: Ongoing!

Course Outline

  • The Supervisor and the Management Process; 
  • Effective Communication; 
  • Recruitment and Selection Procedures; 
  • Training and Orientation; 
  • Managing Productivity and Controlling Labor Costs; 
  • Evaluating and Coaching; 
  • Discipline; 
  • Special Concerns (EEO, Sexual Harassment, Safety and Security, Ethics, Substance Abuse, Unions); 
  • Team Building; 
  • Motivation through Leadership; 
  • Managing Conflict; 
  • Time Management; 
  • Managing Change; 
  • Professional Development.

Career Outcomes

At the completion of this course, learners should be able to:

  • Identify fundamental supervisory responsibilities.
  • Explain the steps that supervisors can take to speak effectively on the job.
  • Describe how supervisors work with the human resources department to recruit new employees.
  • Explain the function of training within an organization and the supervisor's role in training.
  • Forecast business volume using the base adjustment forecasting method and the moving average forecasting method.
  • Distinguish coaching from counseling and disciplining.
  • Identify the components of a progressive disciplinary program.
  • List important laws and legal concerns that affect hospitality supervisors.
  • Describe issues supervisors should be aware of as they assume the role of team leader.
  • Explain how supervisors can increase employee participation in department activities.
  • Identify steps supervisors should follow during a meeting with employees in conflict.
  • Distinguish high-priority interruptions from low-priority interruptions, and summarize strategies for dealing with the latter.
  • Describe actions that supervisors can take to minimize employee resistance to change.
  • Explain why it is important for supervisors to take control of their personal development, and describe how to execute a career development plan.

Price: USD 450

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