Supervisory Skills Development

Pan Africa Skills & Consulting Ltd
Online study mode
Brunei House, 3rd Floor I Witu Road off Lusaka Road P.O. Box 16481 - 00100 Nairobi, Kenya
4 weeks
Jun 19 - Jun 19 2020

Course Description

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This course is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

Course Intake: Ongoing

Course Outline

  • Making the Transition
  • Responsibilities of a Supervisor
  • Behaviors and Attitudes
  • Setting Goals
  • Planning for Success
  • Active Listening Techniques 
  • Giving Feedback
  • Giving Instructions
  • Orders, Requests, and Suggestions
  • Managing Conflict
  • Managing Challenging Situations 
  • Developing Relationships

Career Outcomes

After you complete this course, you will be able to:
  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Price: USD 335

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