This short course will help introduce the different facets of Customer Relationship Management (CRM). The courseware will also help participants to identify who their customers really are, analyze the key components of CRM, and understand how it can potentially integrate with their organization.
The primary aim of this short course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.
The course is designed around six critical elements of customer service that will outdo the competition and illustrate a company’s commitment to the customer.