Courses

6 courses found

Finstock Evarsity
| Nairobi |
Online
|
Project & Product Management

Project Management Professional (PMP) is an internationally recognized professional designation offered by the Project Management Institute (PMI). As of March 2018, there are 833,025 active PMP certified individuals and 286 chartered chapters across 210 countries and territories worldwide. The exam is based on the PMI Project Management Body of Knowledge (PMBOK), and the prerequisites[2]are:Secondary degree (high school diploma, associate’s degree or the global equivalent)7,500 hours lea

Finstock Evarsity
| Nairobi |
Online
|
Customer Service & Support

This short course will help introduce the different facets of Customer Relationship Management (CRM). The courseware will also help participants to identify who their customers really are, analyze the key components of CRM, and understand how it can potentially integrate with their organization. 

Finstock Evarsity
| Nairobi |
Online
|
Customer Service & Support

The primary aim of this short course is to enable participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

Finstock Evarsity
| Nairobi |
Online
|
Customer Service & Support

The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This courseware will provide participants with an opportunity to explore their responsibilities within their role as a customer service agent. As participants discuss the various skills and techniques, they will draw from their own personal and varied experiences to share elements of reward and challenge.

Finstock Evarsity
| Nairobi |
Online
|
Customer Service & Support

The course is designed around six critical elements of customer service that will outdo the competition and illustrate a company’s commitment to the customer.

Simpliv LLC
| Nairobi |
Online
|
Project & Product Management

This course will help you kickstart your journey in the domain of Project Management. To begin with, we cover the basic concepts like what is a Project, what is Project Management, who is a Project Manager.