Professional training for owners, managers and staff of retail businesses, to ensure success in the modern and fast-moving world of retail commerce, in which customers’ demands and expectations are constantly changing and evolving.
Identify ways to establish links between excellence in customer service and your business practices and policies.This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.
This course target brand and marketing practitioners who need a working understanding of Digital Marketing either because they will work closely with Digital Marketers or because they are required to have a basic understanding of the role.
Relevant Role: Media Planner
Role in Summary
Media planners identify which media platforms would best advertise a client's brand or product. They work within advertising agencies or media planning and buying agencies. They enable their clients to maximise the impact of their advertising campaigns through the use of a range of media.
Brand Managers are concerned with creating a lasting impression among consumers and improving product sales and market share. They monitor market trends and oversees advertising and marketing activities to ensure the right message is delivered for their product or service.