Job Title: Africa Program Quality and Learning Director
Expat Post Status: National Hire
Location: TBD from Ethiopia, Kenya, Uganda
Reports To: Regional Director-Operationally; Functionally to the Global Director, Monitoring and Evaluation and the Sr. Director of Program Quality & Design
At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty.
The Program Quality and Learning Director is responsible for overall leadership and management of program quality and learning staff in Africa by championing a culture of collaboration, excellence, and learning across Africa that allows FH to deliver on its project promises to all its partners. This includes overseeing project quality assurance and compliance by providing overall leadership and guidance to technical improvements in project design and development to ensure quality and adherence to program standards input into technical models to ensure evidence-based programming.
This will also include overseeing Program Learning and Innovation through promotion of a culture of reflective practice, learning and knowledge management across Africa by developing processes and working closely with relevant Global Service Center, Regional and Field Office program teams to establish and strengthen workflow processes and quality assurance mechanisms for timely and responsive reporting, technical support, project design and adaptations.
Provide leadership and management of program quality and learning staff in Africa:
● Champion a culture of collaboration, excellence, and learning across Africa that allows FH to deliver on its project promises to all its partners in the global South and North.
● Supervise, manage, and coach senior technical program specialists based in Africa who contribute to program quality and impact in the following areas: food security and livelihoods, health, education, disaster risk reduction, and monitoring, evaluation and learning (MEAL).
● Recruit, orient, and train key staff to build a strong, well-supported, motivated program quality and learning team.
● Identify opportunities for staff professional development and provide recommendations to the Human Resources department for implementation.
● Coordinate with Human Resources in the preparation of employee job descriptions, performance plans and performance appraisals.
● Provide matrix management/mutual accountability of global and field office functions in relation to ongoing program effectiveness.
Oversee Project Quality Assurance and Compliance:
● Provide overall leadership and guidance to technical improvements in project design and development to ensure quality and adherence to program standards Input into technical models to ensure evidence-based programming.
● Manage pacing, timing and integration of FH Global and regional initiatives.
● Support FOs in technical advice including standards in areas including sponsorship management, CFCT, technical models, bi-lateral and multi-lateral donor requirements etc.
● Provide clear guidance on how FOs capture strategic footprint / growth plans in current strategic plans.
● Provide strategic leadership in the development and refinement of country-specific annual program plans, including guidance on appropriate budgets to reflect program priorities.
● Assist field offices in improving efficiency and effectiveness by monitoring program designs and delivery against outcomes and indicators.
● Monitor field office performance of FH global evaluation criteria and conduct periodic performance audits to evaluate country-level compliance.
● Develop a format for tracking and reporting on the progress of field office strategic plans.
Program Learning and Innovation:
● Promote a culture of reflective practice, learning and knowledge management across Africa by developing processes.
● Utilize the FH Project Management Framework tools to continually refine and adapt project designs, budgets and work plans.
● Assist in the development and management of new strategies, practices, activities, and technical staff in a way that results in improved impact.
● In coordination with the Global Director for Monitoring and Evaluation, facilitate the utilization of a collaboration, adaptation and learning model in field offices.
● Instill capabilities, processes, and pathways internally to ensure real-time learning in order to improve program performance.
● Ensure that every project has a monitoring, evaluation, adaptation and learning (MEAL) strategy that is aligned with and strengthens the organizational MEAL requirements.
Coordination and Collaboration:
● Work closely with relevant Global Service Center, Regional and Field Office programs team members to establish and strengthen workflow processes and quality assurance mechanisms for timely and responsive reporting, technical support, project design and adaptations.
● Ensure operational performance issues in the field offices and/or between field and GSC / Affiliate are escalated through regional director as needed.
● In coordination with field and regional leadership develop, develop schedules for and conduct field office monitoring visits in coordination with other technical specialists.
Job Level Specifications
● Vibrant personal relationship with Jesus Christ and Christian commitment to serving the poor and in full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.
● Thorough knowledge of principles, theories and concepts in the area of discipline. Competent in all job functions with high-level understanding of the industry practices, techniques and standards.
● Develop solutions for a variety of situations and work on projects requiring evaluation and analysis. Refer to policies, practices and precedents for guidance; determine best course of action to achieve results.
● Work is performed independently and requires the exercise of judgment and discretion. May receive limited guidance for new assignments.
● Collaborate with management and team members within the department and other areas of the organization. Represent the department internally or externally.
● Actions impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in severe impacts to projects, revenue, or staff safety and wellbeing, and likely result in allocation of additional resources to remedy.
● Strong communication, both verbal and written, people management and interpersonal skills in English, with experience in leading, training, and coaching multicultural, multi-location, values-driven teams.
● Perform work with high integrity and a strong sense of professional ethics.
● Excellent planning, coordination, and reporting skills with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities, ensuring the efficient flow of information and processes.
● Medical fitness to live and travel in rural and urban areas with extreme conditions and limited medical support.
● Ability to travel up to 50% of time per year in the US and internationally, to insecure countries or locations.
● Minimum ten (10) years of experience with in an International Non-Governmental Organization or other international organization.
● At least five (5) of those years working in a senior management role in a relief or development context.
● Demonstrated computer-operating skills, including proficiency in Microsoft Office products, Google platform, and virtual technologies such as Skype and/or other virtual meeting software, as well as other project management tracking tools (Asana, Smartsheet, etc.).
● Master's degree in International Development, Project Management, Social Sciences, or other related field or equivalent combination of education and experience.
Excellent proficiency in spoken and written English is required. Proficiency in French or Portuguese a plus. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
This position has direct supervisory responsibilities. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, etc.
Food for the Hungry is committed to conducting its programs and operations in a manner that is safe for all beneficiaries it serves. It is FH's policy to create and proactively maintain an environment that prevents and deters any actions and omissions that put any beneficiaries, including children and the most vulnerable at risk. All personnel are expected to conduct themselves in a manner consistent with this commitment and obligation. Any violations of this policy could result in termination.
The responsibilities listed above are not all-inclusive and may be changed at any time.