4 weeks ago

Job Summary

The candidate will ensure that the Aftermarket department has adequate staffing, proper training, the needed tools and resources, standards of productivity, safety, and proper procedures of quality that will meet customer demands for accurate, quality, on-time deliveries. Assist and support leadership to meet budgetary and mission driven goals.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:4 years

Job Description/Requirements


Job Summary

The candidate will ensure that the Aftermarket department has adequate staffing, proper training, the needed tools and resources, standards of productivity, safety, and proper procedures of quality that will meet customer demands for accurate, quality, on-time deliveries.  Assist and support leadership to meet budgetary and mission driven goals. 

 

Duties and Responsibilities

·       Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

·       Assists with the development and training of service personnel and completes periodic and annual performance reviews of service staff, along with monitoring monthly efficiencies and productivity reports

·       Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction

·       Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals

·       Participates in the development and execution of the Corporate Service Marketing Plan

·       Assists in customer clinics, field days, and related promotional events as necessary

·       Reviews work orders for completeness and accuracy prior to customer billing

·       Ensures all departmental tools, equipment and vehicles are in good working order

·       Attract and retain talent

·       Establish and maintain a system that recognizes customer loyalty and referrals

 

Qualifications

·       Degree in Mechanical Engineering

·       Business related course will be an added advantage

·       3-5 years work experience in an Automotive/heavy equipment service management.

·       Strong Engineering skills in electronic and mechanical based equipment  

      Proficient in the use of Microsoft office specifically excel and PowerPoint

      Firm grasp of modern management skills and tactics

·       Must portray high level of integrity

 

Skills and Competencies

  • Excellent interpersonal, customer service and communication skills
  • Strong analytical and negotiation skills
  • Planning, organizational and problem-solving skills
  • Advanced time management skills
  • People management skills

 

 

Car & General is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, gender identity, national origin or disability.


All interested applicants who meet the qualifications and the job requirements are encouraged to send their applications to reach our Human Resource Office latest by 16th November 2022.

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