New
3 weeks ago

Job Summary

Counter Reservations and Sales

  • Minimum Qualification:Unspecified
  • Experience Level:Volunteer, internship
  • Experience Length:No Experience/Less than 1 year

Job Description/Requirements

Description:


Works on promoting sales and customer activities as per the guidance of the Manager and in line with the policies and procedures, these activities include but are not limited to:

tickets, packages, holidays, visas, insurance, car rental, etc.  


Processes reservations, travel bookings, and modifications on bookings for walk-in/calling customers and agents, issues tickets and finalizes all necessary travel arrangements thru the system. 


Implements cross-selling techniques identified by the company to promote its products and services and to achieve the individual target set for him/her. 


Contributes to maximizing sales and profitability by selling ancillaries, insurance, holiday packages, visas, and air rewards. Educates customers on all new promotions, campaigns, special offers, and refers them to specialized personnel when needed. 


Responds to all customers’ inquiries and handle/directs their complaints raised by visits, calls, emails, etc. immediately and effectively ensuring a positive image of Air Arabia is always reflected.


Requirements:

  • Qualification in Aviation/IATA/Tourism.
  • Proficient in Microsoft Office: Word, Excel, Power Point.
  • Good in English and Swahili languages
  • 1 year of counter ticketing sales experience in a customer service industry, preferably in Travel/Airline or tourism.
  • Good knowledge of Airline/Travel products and services.
  • Capable of understanding customers’ problems and directing them in the right channel.
  • Effective communication skills to utilize in building sales and marketing techniques.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  • Capable of recommending alternate solutions to customers’ problems.
  • Effective persuasive, negotiation, and problem-solving skills.
  • Ability to work for long hours and under pressure.

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