Airport Services Agent at Qatar Airways

Job Description

Summit Recruitment & Search was established in to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

Specific accountabilities include:

Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates Assisting the Duty Officer in handling company materials and records Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers Ensuring passengers are assisted smoothly through airport facilities Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

Qualifications

High School Qualification Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute. Excellent communication skills with fluency in English language. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment. High level of computer literacy Excellent customer focus and service delivery. Good interpersonal skills and strong team orientation