Summit Recruitment & Search

Applications Operations Manager – Nairobi, Kenya

Summit Recruitment & Search

Software & Data

IT & Telecoms KSh Confidential
4 weeks ago

Job Summary

Our client, a leading Information Technology company in Cloud computing and cyber security, is looking for a skilled Applications Operations Manager.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

The successful candidate ensures the delivery of assigned services to end customers and/or Local Market Business Teams. Act as the first escalation point towards service vendors / L2 support teams and Local Market IT teams supporting relevant infrastructure and/or connecting services.

Key Requirements:
•    Manage incident resolution time within the SLA target
•    Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
•    Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
•    Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
•    Identify and implement best practices and process improvements with 3rd parties delivering application operation services
•    Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
•    Strong ability to manage in a dynamic high-growth environment
•    Strong ability to act cost-consciously considering the financial impact of one’s actions.

Qualification:
•    Must have a relevant degree in IT
•    Must be ITIL certified.
•    3 to 5 years of experience in IT service provisioning
•    IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
•    Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
•    Ability to understand mobile services and Linux operating systems
•    Financial Services Experience
•    Fluent in English

Monthly Gross Salary: Depending on Skills and experience
Career Level:  Mid-Level.
Job Type: Full-Time
Education: Relevant Bachelor’s degree
Location: Nairobi, Kenya.
Deadline: 10th December 2022.

We endeavor to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience.

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