Job Summary

We are looking for an enthusiastic Bartender to provide an excellent guest drinking experience

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Location: Nairobi, Karen

Department: Food and Beverage

Function: F&B Service

Reports to: Supervisor- Assistant Manager, Outlet Managers

Financial Accountability:Minimize and control cost of beverages through ordering process.

Conditions of Work: Will be determined by the management depending on operational requirements


Role Overview

  • Is honest, reliable, professional, competent and knowledgeable.
  • Should be flexible and ready to work any shift given as per the requirement of the Outlet and adhere to company service standards.
  • Ensure beverages are delivered as per standards and SOP’s
  • Follow standards as stated by the department accordance to company policy


Main Duties: 

  • To always embrace the Hemingways policy
  • Ensure guests live the “Ultimate Experience”
  • To follow proper payroll and uniform procedures.
  • To handle all monies and keep bank floats from the hotel.
  • To requisition, pick up, verify, and store all requisitions for juices, soft drinks and food items used for the bar areas.
  • To stock the bar areas with, juices, soft drinks, glassware and condiments.
  • To develop a complete working knowledge of the menu items and their ingredients and preparation.
  • To develop a complete working knowledge of all products served by the bar, i.e. mocktails, specialty drinks, etc.
  • To understand the menu and the daily specials as well as what is not available.
  • To maintain all par stocks during service.
  • To ensure that all details of service are performed properly and that every guest receives the highest quality of service.
  • Ensuring bar area is cleaned and well maintained.
  • Keep bar records and files well updated.
  • Monitor temperature records, recipes and daily availabilities up to date.
  • Minimize and control breakage
  • Be creative and innovative during low seasons and high seasons to drive revenue by upselling Food, beverages, cocktails and mocktails
  • To utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
  • To ensure proper mixing, blending, etc. of drinks.
  • To service all drinks for service bar area, guests and the bar area.
  • To keep the bar area neat and tidy at all times clearing dishes and glassware whenever possible.
  • To ensure that the bar is stocked and all side opening and closing duties are completed.
  • To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
  • To report any accident immediately, no matter how minor, to a manager.
  • To respond properly in any hotel emergency or safety situation.
  • To perform other tasks or projects as assigned by hotel management.
  • To carry trays, bus and reset tables with linen, china, glass and silver if requested
  • To handle any problem that may arise informing a manager of the problem and how it was resolved..
  • To participate in service activities when needed.
  • To present grooming according to the hotel standards.
  • To attend all the training subjects to the service colleagues and follow all rules and policies of the hotel
  • To be flexible in assisting around different areas of the hotel in response to business and client needs.
  • To identify potential problems and ask for assistance before breakdown occurs
  • To provide lateral service within the hotel whenever needed
  • Coordinate and respect decisions by the team leader
  • Provide bar related trainings for the service staff
  • To provide lateral services or any other duties allocated by your superiors within the hotel whenever needed


Qualifications

Essential:

  • Tertiary Education or Equivalent
  • 5* hotel experience
  • Computer skills
  • Able to manage stress

Desirable:

  • Should have over one year experience in similar position
  • Is able to do night shift
  • Effective communication within the coordinating departments
  • Foreign Language skills 
  • Multi task orientation


Experience

Essential:

  • Ability to handle large restaurants and guest volumes on a daily basis. 
  • Should be able to work under pressure in a customer service environment 

Desirable:

  • 2 year minimum experience working in a multi cultural / 5 star hotel environment.


Skills

Essential:

  • Well versed English communication and writing skills.
  • Computer skills 
  • Good telephone skills
  • Complaint handling skills

Desirable:

  • Ability to pass proficiency test exams provided by the Department.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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