Job Summary

Mwananchi Credit Company invites applications from dynamic, goal-oriented, high performers from qualified individuals to fill in a position of Branch Manager Nairobi Office.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 3 years

Job Description

Micro Finance Branch Manager Job Duties & Key Responsibilities

  • Direct all operational aspects including operations, customer service, human resources, administration and sales.
  • Development of new products relevant to the branch.
  • Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
  • Responsible for all the operations of the branch.
  • Train the branch team on new products, marketing and portfolio management.
  • Marketing existing and new micro-finance products in line with the BDM.
  • Handle a supervisory role over the relationship officers in the branch.
  • Responsible for branch set targets on the loan book.
  • Responsible for the individual targets on growth of the loan book.
  • Ensure 100% compliance to the policies and Procedures on credit department.
  • Ensure high standards of Customer Service are maintained within the branch.
  • Provide leadership on credit appraisal and evaluation.
  • Responsible for loan origination, sanctioning and disbursal.
  • Post disbursement loan management including follow-up and collections.
  • Security perfection-land valuation and charge processes, motor vehicle joint registration and chattel mortgage and registration processes.
  • Portfolio management of own and branch portfolios.
  • Maintaining of a quality portfolio by ensuring maintenance of PAR levels at optimum. 
  • Give detailed report on the progress of the branch both daily, weekly and monthly.
  • Active collaboration with various stakeholders to meet business objectives.
  • Represent the branch in external and internal forums.
  • Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
  • Stay abreast of competing markets and provide reports on market movement and penetration.

Required Skills & Qualifications 

  • Bachelor’s degree in Business Administration or equivalent from a recognize institution.
  • At least 3-4 years’ experience in banking or a micro lending company.
  • Proven branch management experience.
  • Sufficient knowledge of modern management techniques and best practises.
  • Ability to meet sales targets and production goals
  • Excellent organizational skills
  • Results driven and customer focused
  • Willingness to work on flexible scheduling.
  • Required Personal Attributes
  • Good interpersonal and strong team building skills

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Nairobi
| Full Time |
KSh Confidential
Nairobi
| Full Time |
KSh Confidential
Nairobi
| Full Time |
KSh Less than 15,000