Skills Required
Sales Marketing Management Interpersonal Skills LeadershipJob Summary
Vitu Za Majuu by Zigofly, a start-up shop and ship service from the USA and UK to Kenya, is seeking a highly motivated and organized Brand Representative to join our growing team.
- Minimum Qualification : Diploma
- Experience Level : Internship & Graduate
- Experience Length : 1 year
Job Description/Requirements
This is an entry level position
In this role, you will play a key role in supporting the daily operations of our business.
Your responsibilities will include:
Sales & Marketing
- Assist in developing and implementing engaging social media and online / offline marketing campaigns to reach new customers and promote our services.
- Assist in creating and distributing marketing materials.
- Assist in onboarding new customers, analyzing marketing data and report on campaign effectiveness and other marketing related activities.
Customer Service
- Respond promptly and professionally to customer inquiries via email, phone, and social media.
- Provide excellent customer service throughout the shopping and shipping process.
- Assist with resolving customer issues and complaints.
Administrative Duties
- Maintain accurate and organised filing systems for customer information and orders.
- Planning and running errands as needed, such as picking up supplies or collecting or scheduling package deliveries with our delivery personnel.
- Assist with other administrative tasks as assigned.
Qualifications & Skills
- Diploma / Bachelor's Degree in Sales or Marketing, preferably a recent graduate from 2020 - 2024 onwards.
- KCSE minimum grade - C+
- 1 year of experience in customer service/marketing or business-related roles, will be an added advantage.
- Excellent written and verbal communication skills in English and Swahili.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office and CRM systems like Google WorkSpace.
- Proficiency in social media platforms and basic graphic design skills.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organised with a commitment to accuracy.
- Positive attitude and a passion for providing exceptional customer service.
- Knowledge of the e-commerce and shipping industry.
- Knowledge and practical skills on how to shop online and payment modes.
- Working knowledge of international online shopping sites like eBay, Amazon, and AliExpress.
Other Requirements
- Must have a National ID
- Must have a KRA Pin
- Must have an NHIF / NSSF Pin
- Must have a Valid Police Clearance Certificate
- A Driver’s License will be an added advantage
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE ABOVE CRITERIA AS YOUR APPLICATION WILL NOT BE CONSIDERED.
Benefits:
We will offer a competitive salary and benefits package for the right candidate.
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