Key Responsibilities:Business Development Enhance the company’s market penetration by identifying new sales opportunities and generating new businessIdentifying opportunities on which to submit bids and advising management whether to bid for the work or notWork with key members of the project team and the client organisations to obtain the information required to compile the bidsAssessing and addressing the technical and commercial risks relating to the bid and liaising with management on way forwardDevising successful strategies for winning bids, including pinpointing the unique selling points (key differentiators) of our organization.Knowing the company’s operating and profit margins and understanding the clients’ specific requirements Achieving key performance indicators and sales targetsManage all sales activities through the proposed company CRM systemManage deal process from prospecting, qualifying all the way to closure. Account Management and Client retention Work alongside operations and delivery teams to ensure that client orders are serviced to the latter Establish personalized relationships with clients and ensure transparency in service delivery whilst applying the counselor sales person approach. Identifying client pain points and liaising with management on best ways to meet the client’s needsProfile and cluster the clients accordingly and ensure that you upsell and cross sell company services accordinglyResponding to clients’ and other stakeholders’ queries before, during and after the bid has been submitted.Uphold the company values and guiding principles Market Research Researching current and future market trends and advising the management accordinglySeek to know who our competitors are and recommend best ways to improve our service delivery Key Requirements: A Bachelor’s degree in Business Management, Marketing or related field is requiredAt least 5+ years’ experience in sales and marketingExperience working in a Business Process Outsourcing set up as a sales person or as a Freelance Bid Manager preferred Previously worked with a diverse cultural teamDemonstrated and proven sales resultsExperienced at compiling and following strict budgetsExperienced at preparing and presenting quarterly goals and forecasts for decision makingAn interest in the BPO industry or/and willingness to keep up to date with industry trends, regulations and legislationExcellent written and verbal communication skills – fluent communication in person, paper-based, on the phone, and in emailCreative and persuasive, self-motivated and self-directedAttention to detail and problem-solving skillsRelationship-building and influencing skillsCommercial thinking and team working skillsProficiency in Microsoft Office toolsEager to expand the company with new sales, clients, and territoriesAble to analyze data and sales statistics and translate results into better solutions
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