JOB DESCRIPTION OF BUSINESS DEVELOPMENT OFFICER

Job title: Business Development Officer/Customer service representative

Department: Sales and Marketing

Responsible to: Business Development Manager

Work Station: Nairobi

JOB SUMMARY 

Responsible for identifying sales prospects and leads, pitching and selling goods and services as well as maintaining good relationships with customers

RESPONSIBILITIES

v  Drive sales

v  Oversee development of initiatives for revenue for growth.

v  Grow the brand

v  Prepare and present branch network reports  

v  Innovation and new ideas of improving our corporate brand, revenue etc.

v  Tender for business based on market intelligence data collected by marketing department 

v  Research the market for identifying new business opportunities.

v  Explain prospective clients about the advantages of the services offered and follow up with them in order to close the business deals.

v  Respond to the client queries regarding the products in a timely fashion.

v  Develop business proposals for new and existing customers.

v  Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.

v  Coordinate collection of information, data and collate the same for Management decision making

v  Develop strong customer relationships in order to generate high volume of prospective clients.

v  Manage customer calls and appointments effectively for new opportunities.

v  Participate in industry forums, client discussions, and conferences as a representative of the organization.

v  Determine cross-selling opportunities among different offices.

v  Support team members

v  Marketing of new branches and ensures they break even within the set timelines.

v  Any other duty assigned to you by the management.

SKILLS AND COMPETENCE

v  Excellent written and verbal communication skills.

v  Great leadership skills.

v  Critical thinker and problem solver

v  Top-notch analytical skills — you must have an eye for detail!

v  The ability to travel to meet clients, attend conferences and research new markets as needed.

v  Must be a team player

v  Must be organized

v  Must be honest and dedicated

v  Can work under minimum supervision.

v  Willing to work for long hours and on weekends

KEY PERFORMANCE INDICATORS

v  Submitting Reports as per the company guidelines-Frequency and specified format.

v  Branch Performance- Sales Volume by Location

v   Number of new customers recruited per Month and their retention

v  Attainment of Sales and Collection Targets for a given Month

v  Client Satisfaction

v  Complain resolution – Timely and Satisfactory