Newark Frontiers Ltd

Business Development Officer/Loan Officer/Collection Officer

Newark Frontiers Ltd

Customer Service & Support

Healthcare KSh Confidential
2 months ago

Job Summary

To ensure that debt which is owed to a company is paid as quickly as possible and to contact individuals who are late in making payments on the loan products and services they have received.

  • Minimum Qualification:Diploma
  • Experience Level:Mid level
  • Experience Length:2 years

Job Description/Requirements

Job Title Business Development Officer/Loan Officer/Collection Officer

Position Reports to Team Leader

Position Supervises None


Ensure targets for the month are achieved by bringing in new loans, and timely disbursing of loans as per targets given.

Duties and Responsibilities

a) Marketing of the company products

b) Lead generation

c) On-boarding new customers and doing proper data entry of the same.

d) Develop overall disbursement strategy to achieve the set target.

e) Maintaining and retention of clients.

f) Conduct thorough business and home appraisals.

g) Reactivation of dormant clients.


Duties and Responsibilities

a) Demand and enforce repayment of the assigned portfolio and achieve set targets.

b) To key in follow up interactions on all accounts.

c) To follow up on zero payments.

d) Customer follow up.

e) In charge of defaults between 30-45th day

f) Collections of all active loans

g) Ensure loans are cleared on or before the due day.

h) Champion of retention and repeat clients (active clients)

i) Ensure proper asset listing and valuation are done.

j) Provide pin locations for clients.

k) Ensure proper appraisal of business and home is done.

l) Daily execution of debt follow-up by phone, visits, and recovery.

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