Job Summary

To ensure timely collection of outstanding debts as per agreed terms and limits.

  • Minimum Qualification: Diploma
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Function / Department: Call Center
Reports To: Team Manager

Key Responsibilities
•    Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.
•    Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
•    Act as a mediator for disputes between customers and principals/Clients
•    Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
•    Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
•    Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
•    Provide customers with their correct account details e.g. balances, account numbers etc.
•    Maintaining data integrity and keep customer details confidential.
•    Attend to customers during scheduled/unscheduled meetings.
•    Record information about the financial status of customers and status of collection efforts in the company’s system.
•    Respond to all correspondences e.g. e-mail, telephone, postal mail.
•    Organize, manage and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
•    Preparation of reports as required.

•    Possession of a Diploma in any field from a recognized  institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)
•    Strong analytical power, good problem-solving skills and ability to work under immense pressure.
•    Good communication and interpersonal skills to manage stakeholders. ·
•    Fluency in both spoken and written English is a must. ·
•    Computer literate & English proficiency.

Work Type: Full time  
Job Level: Entry level

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