New
1 week ago
Skills Required
microsoftJob Summary
As a Call Center Representative at UTU Cars, you will serve as the frontline of customer engagement. Your primary responsibility will be to respond to inquiries, manage bookings or service requests, handle complaints professionally, and ensure a seamless customer experience. You will also support internal coordination between departments to ensure
- Minimum Qualification : Diploma
- Experience Level : Internship & Graduate
- Experience Length : 1 year
Job Description/Requirements
- Answer inbound calls, WhatsApp messages, and respond to emails related to vehicle rentals, bookings, service requests, or general inquiries.
- Provide accurate information about available vehicles, pricing, terms, and procedures.
- Assist customers with booking and reservation processes, and update records in the system.
- Log customer concerns, escalate technical or complex issues to the appropriate department.
- Follow up with clients to confirm bookings, payments, vehicle returns, or service feedback.
- Maintain a courteous, helpful, and professional tone at all times.
- Work closely with operations, fleet, and accounts teams to ensure smooth service delivery.
- Participate in regular team briefings and training to stay updated on services and promotions.
- Maintain confidentiality of customer data and uphold UTU Cars’ brand and service standards.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
