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4 days ago

Job Summary

To collect defaulted loans through calls and ensuring high customer service is adhered.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Newark Capital limited is a credit only microfinance institution that offers financial solutions to small and medium enterprise (SMEs).

The company is recruiting for serious individuals with good communication skills for the position of Call Center Agents.

Job Title
Call Centre Agent

Position Reports to
Head of Recovery

Position Supervises

None

Duties and Responsibilities
a) Provide proper communication through telephone calls with the customers
b) Advise customer on ways of clearing their debt, while communicating to them the importance of paying their debt and consequences of non-payment.
c) Customer follow up
d) Locate and notify customers on defaulted accounts through phone calls.
e) Manage a huge portfolio of clientele in a timely manner
f) Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
g) Keep record of customer interactions recording customers comments and complaints.
h) Provide customers with their correct account details e.g., balances.
i) Organize, manage and implement the most suitable debt recovery method and techniques.
j) Maintain high customer service in a timely and efficient manner.
k) Investigate and resolve any customer queries and complains through verbal or written correspondence in line with Newark policies.
l) Retain customer loyalty while initiating processes for collection of payments
m) Preparation of reports as required.

Qualifications
• Diploma in any related field from a recognized institution with at least 1-2years experience in collection/credit or sales and marketing.
• Computer Literate and English Proficiency.
• Fluent in both spoken and written English.
• Good communication and interpersonal skills to manage stake holders.

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