Claims Analyst, Branches at Heritage Insurance

Job Description

At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya.

Job Summary

The role is responsible for processing and payment of general insurance claims in accordance with the set standards and guidelines.

Key Responsibilities

Process claims accurately and in a timely fashion as per customer charter and agreed Service Level Agreements Review documents and pertinent requirements regarding an insurance claim to establish liability Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms Timely and accurate maintenance of claims register. Track and follow up on receipt of necessary forms Capture and maintain accurate date to ensure data integrity Prepare periodic reports and any other ad hoc reports as may be required by management Maintain a high level of service to customers at all points of contact such as telephone calls, emails letters or personal visits Prompt attention to complaints Appoint service providers such as assessors, investigators and loss adjusters Receiving new claim notifications, registering, setting up reserves and calling for supporting documents. Issue letters for fitting windscreen and radio cassette and ensure fitters adhere to the set catalogue prices.

Requirements

Qualifications

Bachelor’s degree in Insurance, Economics or other business related discipline Progress towards Diploma in Insurance (ACII or AIIK), (at least 3 papers or equivalent)

Experience

2 years’ experience in claims management

Competencies

Understanding of insurance operations and concepts Knowledge of insurance regulatory requirements Knowledge of claims procedures Excellent organizational and stakeholder management skills