COMPANY: Yusudi Limited
JOB TITLE: Client Relations Officer
REPORTING TO: Sales Manager (Students Out)
JOB SKILLS: Excellent customer service, selling, strong communication, problem solving, strong negotiation, strong interpersonal skills and have the ability to remain calm under pressure.
Client Relations Officers handle the concerns of our clients who express interest in our services. They work to rectify issues experienced by clients as well as aim to improve the organization’s overall customer satisfaction ratings. They bring in deals to generate revenue for the company.
• Working closely with the Sales Manager to ensure that you understand your goals and set objectives as well as action plans.
• Understanding client concerns through active listening and offering solutions with the help of the Sales Manager.
• Build long lasting beneficial relationships with clients.
• Attract as many clients as possible to benefit from our services.
• Keep a great communication system within the sales team and also with external stakeholders.
• Capitalize on referral systems to get new clients.
• Contribute to the team by suggesting new ideas daily on how you can improve individually and as a team.
• Any other duty as assigned by your supervisor.
• Degree in communication/Business related course/ public relations/marketing.
• Proven 1 year or more experience in customer service/sales or both.