Job Summary

We’re looking for a detail-oriented and thoughtful person to lead our Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

Our head office is in Melbourne, Australia, and we have 600+ staff around the world.

We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

The ideal candidate will need to work a 3 PM - 1 AM midnight shift.


What we’re offering:

  • Join a high-growth startup, full of possibilities
  • Professional and motivated colleagues from around the globe
  • Fair and open culture
  • Work from home arrangement
  • Work with clients in the USA, EU, and elsewhere

What We’re Looking for:

  • 3 years of experience in leading a team
  • Excellent English  skills (verbal and written)
  • Strong problem-solving skills
  • Prior experience serving clients in a B2B environment

Duties:

  • Communicate with and understand the clients and their expectations
  • Lead and manage your team to fulfill client's expectations
  • Create effective high-quality training materials
  • Form effective plans and roadmaps to ensure the team delivers results consistently
  • Forecasting and planning in anticipation of the client's needs.
  • Contribute to a high-performance and friendly workplace culture
  • Drive results collaboratively by working with various stakeholders

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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