Client Service Representative

Job Description

• Manage large amounts of incoming phone calls
• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare product and customer reports by gathering data collected during customer interactions
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Proficiency in English

Preference to those living around Embakasi and environs.