Immediate Start
New
3 weeks ago
COLLECTION AGENT
CH EXPERIENCE LIMITED
Customer Service & Support
Banking, Finance & Insurance
KSh
15,000 - 30,000
Easy Apply
Job Summary
The Collections Agent is responsible for contacting customers who have outstanding debts and negotiating payment arrangements. The agent will work to settle accounts in a way that meets company objectives while maintaining positive relationships with clients. Previous experience in collections or customer service is advantageous.
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
- Contact Debtors: Initiate communication through phone calls, emails, or letters to remind customers of overdue payments and inquire about payment arrangements.
- Negotiate Payment Plans: Work with debtors to establish feasible payment options and settlements based on their financial situations.
- Account Management: Keep detailed records of all communications with debtors, including payment arrangements made and any agreements reached.
- Problem Solving: Address customer inquiries or disputes regarding their debts and work toward resolving any issues in a timely manner.
- Follow-Up: Conduct regular follow-ups on payment commitments and adjust strategies as necessary to encourage timely payment.
- Reporting: Provide regular reports to management on collection activities, status of accounts, and any issues encountered in the collections process.
- Compliance: Ensure all communication adheres to legal guidelines and company policies to avoid any practices that may be considered harassment or unethical.
- Customer Service: Maintain a professional and courteous demeanor while interacting with customers, even when dealing with difficult situations.
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