Collections Controller - (Must Have Experience in Hospitality Industry)

Job Summary

Angama Mara is recruiting for the position of Collections CONTROLLER to keep the balance between ensuring timely payments whilst always maintaining strong supplier relationships. The successful candidate will be firm but fair, and responsible for managing the collection of all outstanding advance deposits and accounts receivables

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Reporting to the Head of Finance, the ideal candidate must have the following skills:
•    A high level of attention to detail and excellent record-keeping
•    The ability to secure payments while engaging with direct guests and trade partners in a diligent, courteous, and professional manner
•    A high level of emotional intelligence and can empathetically handle complex situations
•    Tech-savvy and a quick-study on systems
•    Excellent time management skills and able to prioritize a demanding workload
•    Ability to make decisions in the best interests of the business
•    Naturally enthusiastic, and able to radiate same energy to guests, trade partners and fellow staff

The role’s primary responsibility is the end-to-end debtors and credit management cycle, including but not limited to:
•    Creating reports of outstanding deposits and bills
•    Communicating directly with trade partners and guests regarding outstanding payments and ensuring the timely collection thereof
•    Maintaining payment records in the reservations system, including schedules of deposits received in advance and accounts receivables
•    Initiating and processing guest refunds
•    Stakeholder engagement with internal teams, including weekly reports
•    Ensuring system database integrity inform of rates & packages set-up, component splits and the correct billing thereof
•    Other duties as directed from time to time by the Head of Finance
The successful candidate will meet all the following requirements:
•    A Kenyan national, residents
•    A Bachelor’s degree in Hospitality, Commerce or similar
•    A minimum of four years’ experience in reservations and/or debtors management in a hotel, including at least two years directly involved in collections from guests and trade partners or similar
•    An excellent communicator in verbal and written English
Remuneration will be market-related and commensurate with experience. The role is full-time and based in Nairobi, reporting to the Head of Finance. Interested applicants who are able to demonstrate the required attitude, skills and experience are encouraged to submit a CV by COB 29th August 2021.

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