Job Summary

Collections officers attempt to collect payment on overdue bills by informing customers of their debt and their various options for repayment.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:2 years

Job Description/Requirements

To qualify for this post, one must have the ability to:

  • Exercise resourcefulness and ingenuity in gathering needed information from a wide variety of sources.
  • Establish effective rapport with debtors, responsible relatives and other parties to obtain information and elicit cooperation.
  • Independently evaluate information and initiate action within prescribed guidelines.
  • Establish and maintain accurate records and files.
  • Understand, apply and explain pertinent laws and procedures concerning collections and the seizure and sale of personal property.
  • Compose correspondence.
  • Make arithmetic computations.
  • Communicate effectively in oral and written form.
  • Negotiate agreements and settlements within established guidelines.

Key roles and Responsibilities

  1. Control delinquent loan payments and recovery of non-performing loans.
  2. Timely and effectively contact delinquent clients.
  3. Analyze clients’ financial situations and negotiate loan repayment arrangements.
  4. Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
  5. Giving a detailed report on accounts collected on daily, mid-month and monthly basis.
  6. Maintain accurate records, files, and reports on all collection activity.
  7. Inform management on the trends in loan disbursements that contribute to delinquency.
  8. Contact clients whose loans are almost due to prepare them to honor the instalments.
  9. Ensure all cheques which are due for banking are duly banked and follow up on bounced cheques.
  10. Ensure all penalties arising from late repayments are followed up and collected.
  11. Work closely with external agencies on debt collection and recoveries.
  12. Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
  13. Adhere to the set policy on loan recoveries and collections.
  14. Send reminder messages to clients on their loan payments.
  15. Perform any other related function as assigned to by the management from time to time.

Required Skills & Qualifications

  • A diploma in business related course or equivalent
  • Good negotiation and communication skills
  • Full knowledge of retail clients’ products
  • Good computer skills especially knowledge of excel and Microsoft Word
  • Strong analytical, relationship skills and attention to detail

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