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Job Summary

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description

•    Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
•    Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
•    We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
•    Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
•    Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities
•    Set and implement social media and communication campaigns to align with marketing strategies
•    Provide engaging text, image and video content for social media accounts
•    Respond to comments and customer queries in a timely manner
•    Monitor and report on feedback and online reviews
•    Organize and participate in events to build community and boost brand awareness
•    Coordinate with Marketing, PR and Communications teams to ensure brand consistency
•    Liaise with Development and Sales departments to stay updated on new products and features
•    Build relationships with customers, potential customers, industry professionals and journalists
•    Stay up-to-date with digital technology trends

Requirements
•    Proven work experience as a community manager
•    Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
•    Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
•    Excellent verbal communication skills
•    Excellent writing skills
•    Hands on experience with social media management for brands
•    Ability to interpret website traffic and online customer engagement metrics
•    Knowledge of online marketing channels
•    Attention to detail and ability to multi-task
•    BSC Degree in Marketing

Qualified candidates are asked to send their updated Cv and cover letter showing their competencies.

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